Delivery Manager

Our client is the India Support and Delivery Associate partner for a US based company and are looking for a Delivery Manager to be a part of their Core leadership team in India.

The client is a Nocode Cloud platform. Using powerful tools, an operational SOP or a crisis response SOP can be configured into a digital process with all the alerts , tasks , forms and communication integrated into the workflow. Multiple levels of access control provide admins with the flexibility to configure to levels of hierarchy that can be extremely complex. Integrated with Maps and a fully secure communication platform, they are a powerful platform for digital transformation.

Role:

• You will be the face of our Solution Delivery and Customer Success function to internal and external customers and stakeholders
• Build confidence in our US Internal and End customer on the capability of the India team to deliver efficiently and on time
• This would mean talking to end customers and the internal stakeholders & the US leadership team
• Ensure accurate projections to grow the team with minimum benches
• In a SaaS environment, be responsible for delivery of projects and renewals
• Customer facing: As our team in India delivers to US and other customers, be the escalation point for all customer issues
• Partner closely internal and external stakeholders demonstrating deep understanding of the clients needs, strategy and goals.

India Team :

• Provide guidance to the India team in managing customer expectations and delivering solutions
• Managing challenges of scope definition and finding pathways with projects with ambiguity, and escalating problems to the appropriate level when necessary.
• Ensure teams deliver demonstrable value against the clients objectives every iteration.
• Implement service and solution delivery frameworks that can scale as projects become more in number and complexity
• Direct and Manage pure project delivery for larger projects
• Bring in processes for teams to collaborate on one project ( today it is more individual )
• Build resilience into project teams
• Manage and grow the team with the minimum bench.
• Manage scope and schedules with an Agile approach to prioritization and value delivery
• Build and maintain a product road-map manage user stories and product backlog

What you carry:

• The experience of hands-on experience on projects for large known brand name customers in the US and Europe
• Credibility of having delivered complex projects
• Demonstrated leadership and building strong teams
• Ability to get into the details.
• Consulting experience and working within consulting environments.
• Experience with Scrum, Kanban and other Agile frameworks
• Exceptional knowledge of Lean-Agile principles and methodologies, with an ability to put them into practice
• Understanding of scaled frameworks such as SAFe, LeSS, Scaled Scrum
• Risk management with proven ability to establish approaches which continuously mitigate external and internal risks.
• Experience with creating high-performing teams
• Nice to have certifications: PMI, PMP, ACP, CSM, SAFe or LeSS
• Nice to have Bachelors degree in Information Systems, or related equivalent

What you believe in:

• Collaboration & Empowerment Over Hierarchy and Control
• Digital Processes and MIS over meetings , Status Reports and Manual Updates
• Learning & Enabling Over Preaching and Directing
• Value Generation & Motivation Over Timesheet and Physical Presence

Job Location: Preferably Noida

Mail your CV to STN@smidee.co.in

Senior Manager- Sales & Business Development

A Bangalore based education technology company into developmet of digital and non digital school transformation solutions is looking for a Senior Manager Sales & Business Development in Chennai & Madurai region.

No. of positions: 2

Job Locations: Madurai & Chennai

Job Roles:

• Sell edtech products and services to schools
• Giving sales pitch and product demonstration in schools
• Intensive travelling in your sales territory (approx. 5 districts) and meeting the principal or/and correspondent in schools/colleges
• Close deals and generate revenue

Job Responsibilities:

• Getting the school/college sales visit database ready
• In-person sales visits to schools for sales pitch and product demos
• Gathering information for sales follow-up
• Reporting your daily sales visit in whatsapp and CRM
• Manage the junior sales manager daily activities and sales targets
• Manage the sales pipeline proactively
• Achieve sales targets

Academic Qualification:

• Any Graduation

Work Experience:

• Minimum 8 years of sales experience in education and training sector

Skill Sets:

• Good English Communication skills
• Physical and mental endurance to do continuous travel
• Ability to connect with people
• Flair for concept selling
• Monitoring Self-performance
• Self-motivated and Self-Starter
• Drive 4-wheeler

Mail your CV to STN@smidee.co.in

AGM- Product Marketing

 A leading education technology company is looking to hire Product marketing professional.

Location: Noida

JD- AGM Product Marketing:

• Create a product roadmap of the strategic direction and plan for executing the work
• Leading the Go to market (GTM) for the products
• Devising communication around the GTM 

Must Have Skills:

• Product Marketing skills
• Experience in writing/designing marketing collaterals for print and  digital marketing campaigns
• Knowing sound English isn’t good enough, the candidate must be able to think from a consumer’s perspective and bring out creativity in every piece of content written
• A strong sense of initiative and follow through  

 

Other Requirements:

• Graduation or a higher degree of qualification (MBA) with a major in English literature, journalism, psychology, interactive copywriting, or equivalent
• Minimum 8 years’ experience EdTech

Email your CV to STN@smidee.co.in

Client Servicing Specialist

 A Bangalore based Strategy, Design & Communication firm is looking for a Client Servicing Specialist

Job Overview

A key account management/ client facing role with contribution towards digital marketing, where the candidate is expected to manage, maintain and grow client accounts allocated to him/her.

He/she is expected to lead the relationship, maintain an on-going relationship with all the stakeholders attached to the accounts,handle day-to-day activities and deliverables, co-ordinate with the client, internal teams, external partners and any other stakeholders.

This is a very important role as the candidate is the account manager and will be responsible for working in the best interest of the brand. Understanding their business requirements and suggesting relevant solutions and the right approach for their marketing needs in the digital space is a core responsibility. The digital space includes  communication, media and social.

Having exposure to other mediums is an added advantage.

The candidate should be able to contribute towards building communication and media strategy and must also must have good communication and presentation skills. Ideally should have worked in a similar organisation/ecosystem and should have handled clients on their own.

The candidate will also be expected to actively contribute towards all strategy discussions, be involved in new pitches and business development discussions.

Job Location: Bangalore 

Responsibilities and Duties

• To own the client relationship and be responsible for end - to - end management of the client's social presence - Liaising with , and acting as the link between the client and the agency, by maintaining a regular communication channel.
• Perform research on current social benchmark trends and audience preferences
• To discuss with clients to understand their requirements and communicate the same to the creative and content development team.
• To work with the team to conceptualise a social campaign that meets the client's brief
• To manage client’s social media pages (posting content , responding to queries , supervising advertising efforts and reporting metrics)
• Actively contribute to digital marketing / social media strategy, planning and ideation
• Present campaign ideas and budgets to the client.
• Provide inputs while creating digital campaigns and strategies.
• To ensure that communication flows effectively within the agency team working on the account.
• To refine the details of campaigns and ensure that the client’s challenges are being addressed.
• Present creative work to clients for approval / modification
• Create reports for clients (campaigns and more)
• Manage budgets and campaign costs
• Monitor the effectiveness of campaigns and take necessary steps to optimise them
• To be accountable for account success, delivery quality and client satisfaction

 

Working days: Monday-Friday (Working on the weekends is likely in this ecosystem, but only when required)

 

Qualifications

• 3-4 years of professional experience in client servicing, managing and growing client accounts on social media
• Excellent client servicing skills, including oral and written communication
• Deep understanding of the digital and social media universe, its management, operations, analytics and management tools.
• Education level: Graduate
• Proven working experience in a digital marketing firm(minimum 1-3 years)
• Should have worked in a client facing role for at least 3 years.
• Should be able to communicate well in Kannada (written and spoken)

Skills

• Exceptionally strong interpersonal and client management skills
• Superior presentation skills to effectively present and sell ideas to clients
• Ability to collaborate effectively with all the teams of the agency
• Excellent relationship building, networking skills
• Proficient in creating excel sheets and doing data analysis
• Meeting timelines
• Excellent written and spoken English
• Good negotiation skills

Mail you CV to STN@smidee.co.in

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Position Closed: Training & Programme Coordinator

A Bangalore based education technology company into developmet of digital and non digital school
transformation solutions is looking for a training & Programme Coordinator to be based in Bangalore.

Job Location: Bangalore

Key responsibilities:
Planning, designing and implementing relevant training programmes

1. Preparing a customised training plan and agenda before every training
2. Communicating with customers and informing them about the training plan and agenda
3. Delivery of group trainings/online trainings /in-person sessions
4. Obtaining customer feedback and taking action as appropriate
5. Maintaining relevant documentation

Qualifications / Work experience

1. Any Bachelors’ Degree. Degree in Education / Social Sciences will be an advantage.
2. Any experience in coordinating / administrative work will be good. Fresh graduates who can exhibit keenness to learn and grow will be considered too.
3. Any experience in planning, designing and delivering trainings and workshops to teachers/students will be an advantage
4. Excellent English communication skills
5. Good working knowledge of MS Office and Google Apps
6. Experience teaching adults (preferable but not a must)

Additional requirements for the role:

1. Passionate about education as well as training and development. Eagerness to learn and work in a diverse team.
2. Ability to engage with teachers from diverse backgrounds and provide helpful feedback
3. Strong planning and organisational skills
4. Ability to work on weekends (occasionally)
5. Ability to travel to project areas frequently(when in-school trainings begin)

Mail your CV to STN@smidee.co.in

Business Development Manager- International

A global Product Engineering Services company is looking for a Business Development Manager (Inside Sales) to manage International sales. As a business development manager you will be responsible for developing business and managing customers for product engineering services in global markets.

Job Location: Bangalore (Currently work from home)

No. of positions: 1

Responsibilities:

• Drive opportunities from lead to deal.
• Understand and develop client needs and client relationships.
• Understand and position company’s product engineering services offerings with clients.
• Collaborate with marketing & engineering to submit and close winning product engineering services proposals.
• Collaborate with engineering to manage existing customers.

Qualifications:

• Bachelor’s degree in Electronics/Computer Science (must)
• Diploma/degree in Management (optional)
• 7-9 years of overall experience in sales/business development:
• Strong individual experience in hunting.
• Strong individual experience in remote selling.
• Selling product development/engineering services.
• Handling clients in USA, Europe & Far East.
• Hardware/software development knowledge.
• Oral and written communication and interpersonal skills.

What the role offers:

• An opportunity to work directly under the leadership
• Flexible work hours

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        Mail your CV to STN@smidee.co.in

Position Closed: Website Manager

Our client, a pioneer and a leading provider of on-demand Cloud communication services in India & Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients is looking for a Website Manager. Being a pioneer in the field of Cloud Communication in India, they have worked towards converting these challenges into business opportunities, using their very own innovative Cloud-based communication solutions. They empower businesses with capabilities that could transform businesses radically. 

Job Location: Remote working
No. of positions: 1

Job description

• Manage, update & upgrade website
• Identify, respond to & troubleshoot all website issues/ security breaches.
• Conduct content audit to eliminate redundant info
• Update website content, banner, blog
• Handle wordpress installation & maintenance.

Required Candidate profile

• Knowledge of Wordpress, PHP, HTML
• Graduate with 3-6yrs of experience as web developer
• Have experience with maintain AWS website server
• Enjoys taking independent initiatives

Mail your CV to STN@smidee.co.in