Position Closed: Technical Support Executive: Brand Support

Our client is a Cloud communication & Contact center solution company.

We are currently looking for a talented Technical Support Executive who has a feel for customer success and thrives on maintaining positive relationships with clients. An ideal candidate would has worked in a similar Mobile Marketing company.

Job Location: Hyderabad

Responsibilities :

• Serves as the expert for the technology areas assigned and provides support to resolve issues that may arise.
• Improve client experience by analyzing and sharing client feedback to the appropriate internal teams.
• Testing new features and communicating issues/bugs/improvements to the appropriate personnel with the required details
• Acting as the Point of contact between multiple client teams and deliver on client expectations for enabling clients to use the product better
• Work closely with different teams to be a subject matter expert to ensure great customer service.

Requisites

• 3 - 5 years of relevant technical support experience in a customer-focused position involving technical knowledge of a company's products and services.
• Monitor and escalate in case of software issues in a timely manner. 
• Should be able to communicate issues/feature requests with the required details.
• Ensure all complaints raised are resolved in an efficient manner.
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Respond to client queries via email/ Phone
• Respond to call-outs in a timely fashion.
• Recommend corrective actions based on analysis.
• Provide customer feedback to the appropriate internal teams.
• Manage customer communications and expectations until the closure of each case

Required Skills:

• Excellent spoken and written communication skills.
• Familiarity with SMS, IVR, Misscall, web browser technologies, Excel, etc.
• Experience in a technical support role in a networking/security/
• Customer service oriented with a problem-solving attitude.
• Excellent organizational, multitasking, time management, and communication skills.
• Comfortable with new-age technology
• Quick learner, with a positive attitude and ability to work well within a team

Education:

Any Graduate/ Post Graduate/Master in Technical or Engineering Field

Email your CV to STN@smidee.co.in

Position Closed: Product Manager/ Product specialist

Our client a health & wellness startup is looking to hire a Product Manager in Noida.

Responsibilities (Role Overview)

First and foremost, we’re looking for someone who has worked in an early stage start up previously, worked in a B2C environment and loved it. If you are a problem solver who likes to get their hands dirty, this is a unique opportunity to be a part of building a global business from the ground up.

We’re looking for someone who

(1) can take ownership of their own work

(2) is analytical, data-driven, process-oriented and collaborative across teams.

Key Responsibilities

• We have just launched our android app (Link here). You’ll be responsible for creating the engagement strategy for the app. This includes creating in-app messages, push notifications, drip campaigns, etc. (Plus points if you have experience with CleverTap)
• You’ll be writing documentation for new features, new ad campaigns and collaborating with tech to make sure all deadlines are met.
• You’ll be the stakeholder for WhatsApp, and SMS marketing campaigns.
• You’ll oversee and continue to improve tracking, attribution, and overall data access to analyse key metrics such as cost to acquire, quality of the traffic by source, and return on investment. 
• You’ll collect feedback for the app (from users, customers, and the team) to continually suggest improvements. You’ll also be responsible for getting these implemented.
• The single most important metric for us at the moment is - DAU (Daily Active Users). You’ll come up with strategies, campaigns, and changes that will drive this metric.

Why you might be excited about us

• We’re solving a massive global problem and helping people live longer, healthier lives. If you're into health/wellness, fitness, and wearables, you'll love helping build our product.
• You’ll have a lot of autonomy over your work and will be able to contribute to a huge mission without bureaucracy.
• You'll be able to work remotely and set your own schedule. We don't micro-manage.
• Most of our campaigns have a short turnaround time and you’ll quickly be able to see the impact of your work.

About You

• You love thinking broadly and creatively about problems and how to solve them efficiently.
• Have experience managing other people
• Familiarity with common tools of the trade, like Google Analytics
• Preference for ambiguity, open-ended problems.
• Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
• Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction. 

If the above interests you, email your CV to STN@smidee.co.in

Position Closed: Lead Generation Expert

Our client a Cloud communication & contact center solution company is looking to hire lead generation experts with 3-5 years of experience to join their team to drive growth. Sourcing new sales opportunities through Research, Data Building, Outbound Cold calls, Emails marketing and hands on other Data Search tools.

What You'll Be Doing

Lead Generation Expert Responsibilities

• Data Mining through LinkedIn _ sales navigator, google, research and competition analysis.
• Understanding customer needs and requirements.
• Routing qualified opportunities to the appropriate sales executives for further development and closure
• Track Leads and monitor Lead conversion ratio.
• Maintain and expand your database of prospects within your assigned territory and industrial segment.
• Cold Calls to the target audience.
• Bulk Emails and monitoring follow up mails.
• Knowledge of data search tools

Desired Candidate Profile

• Building industrial of decision makers
• Connecting the decision makers through LinkedIn, making regular follow ups
• Identify key players and generate interests.
• Making calls and sharing product details
• Fixing up an appointment and sharing the details with sales person of the zone
• Follow up on the lead and tracking conversion
• Regular communication - Emails through email marketing tool and mail merge, follow up mails, LinkedIn.

About You

• Proven inside sales/ Lead generation experience
• Track record of sales conversion through own generated Leads.
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and hands on MS office (word, excel and powerpoint)
• Experience working with CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• BA degree or equivalent

Total No. of positions: 7

Job Location: Noida

Email your CV to STN@smidee.co.in

On Hold: Manager or Senior Manager Business Development

A Bangalore based Education Technology company is looking to hire Business Development Professionals in the following terrotories:

1. Udupi Territory:  (Udipi, Uttar Kannada, Dakshin Kannada, Shimoga, and Chikkamagaluru)
2. Davanagere Territory: (Davanagere, Koppal, Ballari, Haveri and Chitradurga)
3. Tirunelveli Territory: (Tirunelveli, Tenkasi, Thoothukudi, and Kanyakumari)
4. Mayiladuthurai Territory: (Mayiladuthurai, Nagapattinam, Tiruvarur, Coastal Cuddalore and Coastal Pudukottai)
5. Madurai Territory: (Madurai, Dindigul, Theni, Virudhunagar, Sivakasi and Ramanthapuram)

Total Positions: 5

Job Roles:

• Sell edtech products and services to schools
• Giving sales pitch and product demonstration in schools
• Intensive traveling in your sales territory and meeting the principal or correspondent in schools/colleges

Job Responsibilities:

• Getting the school/colleges sales visit database ready
• Cold calling and in-person sales visits to schools
• Giving appropriate sales pitch
• Gathering information for sales follow-up
• Reporting your daily sales visit in whatsapp and CRM
• Follow-up regularly with the prospect schools
• Achieve sales targets

Academic Qualification:

● Any Graduation

Work Experience:

● Minimum 8-10 years of sales experience in education sector

Mail your CV to STN@smidee.co.in

Position Closed: IVR Engineer

Our client a Cloud Communication & Contact center solution company is looking for an IVR Engineer

IVR / Configuration Engineer for CCaaS

 

Designation:  IVR Engineer

Department:  PreSales 

Job Type:        Full-time(US Shift)

Experience :   1+ years of experience or Fresher

Location:            Hyderabad

Open Positions                1

 

About the Role

We are looking for a fresher or someone who has 1+ years of experience in IVR design, Configuration of Contact centers. The role involves working with contact center clients and managing their change requests.

 

What You’ll Be Doing

 

Key Responsibilities - IVR  / Configuration engineer

• Work with CS / PreSales teams to get requirements and work on our product to configure IVRs / Campaigns and manage any changes needed for our clients.
• The work involves thinking through the call flows and designing an efficient and effective experience for callers
• Interact with clients team leads, floor managers to capture requirements and work with them directly to configure
• Learn, manage and own the entire call center configuration

Profile Requirements

 

Basic criteria

• Experience of 0-1 years in IVR/ Contact center configurations
• Preference for prior experience in IVR design will be given
• Candidates with experience in Voice VAS service providers, Contact centre solutions sales and/or Cloud Telephony products.
• Experience in Tech/SaaS companies with Voice background 

 

Preferred Industry:   Tech/SaaS companies with voice background

        

About You 

 

Qualification: Graduate in  Computer science preferred, but not mandatory

Skills: IVR design, PHP scripting will be an added advantage

Soft skills:  Good in Email communication and verbal skills

Desirable : Prior experience in other Contact center configurations 

Mail your CV to STN@smidee.co.in

On Hold: Partner Marketing Manager

 About the Role

Our client a Cloud Communication & Contact center solution company is looking for a Partner Marketing Manager to develop and maintain relationships with key partners and to build and grow the partner ecosystem. The role requires extensive cross functional coordination and the execution of joint marketing activities with partners to drive pipeline and revenue.

Designation:  Partner Marketing Manager

Department:  Marketing

Job Type:  Full-time

Experience :   8 years of experience with 5+ years in B2B SaaS

Location:  Hyderabad, Bangalore, Delhi-NCR, Mumbai, Remote - India

What You’ll Be Doing

 

Key Responsibilities 

• Create joint marketing plans, GTM strategies and identify key outcomes and define success metrics.
• Work with cross functional teams including sales, product marketing and product teams to define sales plays and joint value propositions.
• Create messaging and content for partner training and drive partner enablement to build pipelines.
• Build strong strategic relationships with partner marketing leaders, LoB heads and sales teams in partner organizations.
• Project manage joint events and the execution of campaigns with partners.
• Create an ecosystem of partners to drive customer acquisition across Geos.
• Allocate, plan and manage budgets for co-marketing activities
• Demand generation in the partner ecosystem and building the Partner Funnel for the sales team through organic and paid marketing along with using industry publications for brand awareness in the partner ecosystem.

Requirements:

• Excellent written and verbal communication skills
• Exceptional project management skills.
• Experience in collaborating and working with internal and external stakeholders.
• Strong problem-solving and organizational skills.
• Content writing and presentation skills.
• Prior experience working with partners is a must.

 

Profile Requirements

Basic criteria

• Experience of min 3-5 Years in Partner Marketing
• Prior Experience in B2B enterprise marketing is crucial. 
• Candidates with experience in CRM, Voice VAS service providers, Contact center solutions sales and/or Cloud Telephony products would be ideal.
• A team player with excellent communication skills .

Preferred Industry:  Tech/SaaS/ B2B / CRM /Ticketing Solutions companies with voice background.  

About You 

• Qualification: MBA
• Soft skills:  MS word, Excel, PowerPoint, Email, etc

Mail your CV to STN@smidee.co.in

Position Closed: Project Coordinator

 A leading Cloud communication & Contact center solution company is looking to hire Project Coordinators in Hyderabad

No. of positions: 2

Location: Hyderabad

About the Role

We are looking  for an IT Project Coordinator who can work with multidisciplinary projects and teams with 4-8  years of experience to join our team.

 

What You’ll Be Doing

 

Key Responsibilities -Coordinator

• Effective communication skills, a Team player
• Excellence in maintaining and monitoring project plans, project data
• Ability to work in multidisciplinary projects and teams
• Adherence to project time lines, on-time and righteous communication on the projects’ status.
• Good understanding in Project management concepts, Software Development Life Cycle

 

Profile Requirements

Basic criteria

• Experience of min 4-8years
• Proven work experience as a project coordinator
• Monitoring daily progress of projects
• Organizing, attending and participating in stakeholder meetings.
• Documenting and follow up on important actions and decisions from the meetings.
• Coordinating between the teams and Ensuring project time-lines are met.
• Ensuring team members have the inputs and resources they need to complete their assigned tasks on time.
• Work with the Project managers to eliminate blockers

 

Preferred Industry:  Software Development

 

About You 

• Minimum Qualification: Bachelor degrees in Business Administration or Engineering or relevant field.
• Skills: Project management, Verbal, written and presentation skills
• Soft skills:  MS word, Excel, PowerPoint, Email, etc
• Ability to work effectively both independently and as part of a team
• Strong knowledge of written and digital project management tools  is an added advantage
• Any project management certificate is a plus

Mail your CV to STN@smidee.co.in

Position Closed: Project Manager

 A leading Cloud communication & Contact center solution company is looking to hire Project Managers in Hyderabad

No. of positions: 2

Location: Hyderabad

About the Role

We are looking  for an IT Project Manager who can manage multidisciplinary projects and teams with 8 to 10 years of experience to join our team.

 

What You’ll Be Doing

 

Key Responsibilities -Project Management

• Effective communication skills
• Excellence in managing projects from inception to launch
• Ability to handle Multidisciplinary projects and teams
• Adherence to project timelines, on-time and righteous communication on the projects’ status.
• Ability to analyze the project's status, foresee risks & provide mitigation plans
• Proficiency in Project management concepts, Software Development Life Cycle

 

Profile Requirements

Basic criteria

• Experience of min 8-10years
• Involve in discussions to determine project scope, and understand business case and objectives.
• Define project & milestone plan. Drive projects to meet the timelines.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Meeting with project team members to identify and resolve issues.
• Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Measure project performance, identify best practices and areas of improvement.
• Establishing effective project communication plans and ensuring their execution.
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

Preferred Industry:  Software Development

.       

About You 

• Minimum Qualification: B.tech Graduate (Engg degree)
• Skills: Analytical Thinking, Project management, Negotiation skills
• Soft skills:  MS Word, Excel, PowerPoint, Email, etc
• Experience in working with International customers
• Experience in working with Project management tools like JIRA, Redmine, MPP
• Any one of the Project management certification PMP, CSM, Prince2, Agile
• Desirable: B.tech engineering Graduate with Software development Experience

Mail your CV to STN@smidee.co.in

Position Closed: Campaign Manager

Our client a leading contact center solution & Cloud communication company is looking to hire Campaign Managers. Detailed JD below:

Designation:  Campaign manager / SEM Specialist

Department:  Marketing 

Job Type:            Full-time

Experience :   4-7 years of experience

Location: Mumbai / Delhi-NCR / Bangalore / Hyderabad

 

About the Role

We are looking to grow our Marketing team with a Campaign manager (4+ years of experience) to join our team to Drive Lead Generation through paid channels.

 

What You’ll Be Doing

 

Key Responsibilities - Campaign Manager

• Devise integrated marketing campaigns with the aim of acquiring and retaining customers.
• Devise funnel based marketing approach - Top of the funnel, Mid Funnel, Bottom of the funnel user flow.
• Manage the procedure, implementation, tracking and measurement of marketing campaigns across various channels - LinkedIn, Adwords, Bing, other 3rd party channels.
• Brief and oversee the work of internal and external agencies, such as designers, animators and printers, who will deliver much of the campaign activity.
• Work within a budget and report any overspend.
• Write, edit and proofread copy for promotional materials within marketing campaigns.
• Ensure that the organisation’s brand and identity is adhered to in campaigns and in all communication channels.
• Deliver regular reports of campaign results, including web analysis and evaluation of KPIs.
• Maintain regular measurement of the ROI of campaigns.
• Advise on creation of new content for various marketing stages.
• Suggest any webinar or campaign related marketing activities
• Collect and use data to inform new campaigns and the evaluation of existing campaigns.
• Keep abreast of current trends in marketing. 

Profile Requirements

Basic criteria

• Experience of min 4-7 years
• Must have B2b SaaS marketing background 
• Understanding of industry vertical is a plus
• Experience in Tech/SaaS companies with Voice background preferred 

 

Preferred Industry:  Experience of marketing to enterprise customers, Tech/SaaS companies with voice background

.       

About You 

• Qualification: Graduate or Postgraduate in any Stream (Engg degree / MBA preferred)
• Skills: B2b marketing, Paid marketing, Content marketing
• Soft skills:  MS Word, Excel, PowerPoint, Email, etc
• Desirable: Professional Certification in Adwords etc

Mail your CV to STN@smidee.co.in

Position Closed: Technical Support Engineer

 A leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide is looking to hire Technical Support Engineers in Noida. 

 

Job Profile: 

Qualification     : B TECH /RED HAT/CCNA

Experience        : 0 to 2 years

Shift timing       : Rotational shifts (Should be flexible)

Work Location: Noida

Job Responsibility

Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities:

• Installation and configuration of OS & Companies packages.
• To troubleshoot the  L1 and L2 issues associated with the product.
• Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries.
• Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC. etc.) – will be an added advantage
• Must have knowledge of Linux Operating systems
• Stay in the forefront of customer communications for escalated issues
• Having thorough understanding of Companies Products
• Learning and mastering Comapnies New product/feature releases
• Taking customer tickets/issues towards logical conclusion
• Basic knowledge of SQL.
• Strong Customer Service and problem-Solving skills
• Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
• The engineer will be responsible for overall setup stability and maintenance of the Companies Setup at the center.
• Knowledge of Rest API, any programming language /Web Technology.
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer support-related phone calls, chat & emails
• Willing to work in shifts
• Self-motivated, detail-oriented and organized.
• Ability to analyse, research and solve highly technical and unique problems.
• Deep understanding of SDLC

 Technical Expertise

• Contact Center solutions (IVR, ACD, Softphone)- Will be an added advantage
• LAN, WAN, Networking basics
• Linux – CLI with basic commands
• Telecom products (PRI, SIP trunk, ILL)s

Requirements and Qualifications

• Experience of 0-2 Years
• Excellent verbal and written communication skills, the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate
• Excellent analytical and time-management skills
• Ability to work independently or as an active member of a team

Mail your CV to STN@smidee.co.in