Position Closed: Technical Support Engineer

 A leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide is looking to hire Technical Support Engineers in Noida. 

 

Job Profile: 

Qualification     : B TECH /RED HAT/CCNA

Experience        : 0 to 2 years

Shift timing       : Rotational shifts (Should be flexible)

Work Location: Noida

Job Responsibility

Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities:

• Installation and configuration of OS & Companies packages.
• To troubleshoot the  L1 and L2 issues associated with the product.
• Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries.
• Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC. etc.) – will be an added advantage
• Must have knowledge of Linux Operating systems
• Stay in the forefront of customer communications for escalated issues
• Having thorough understanding of Companies Products
• Learning and mastering Comapnies New product/feature releases
• Taking customer tickets/issues towards logical conclusion
• Basic knowledge of SQL.
• Strong Customer Service and problem-Solving skills
• Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
• The engineer will be responsible for overall setup stability and maintenance of the Companies Setup at the center.
• Knowledge of Rest API, any programming language /Web Technology.
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer support-related phone calls, chat & emails
• Willing to work in shifts
• Self-motivated, detail-oriented and organized.
• Ability to analyse, research and solve highly technical and unique problems.
• Deep understanding of SDLC

 Technical Expertise

• Contact Center solutions (IVR, ACD, Softphone)- Will be an added advantage
• LAN, WAN, Networking basics
• Linux – CLI with basic commands
• Telecom products (PRI, SIP trunk, ILL)s

Requirements and Qualifications

• Experience of 0-2 Years
• Excellent verbal and written communication skills, the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate
• Excellent analytical and time-management skills
• Ability to work independently or as an active member of a team

Mail your CV to STN@smidee.co.in