Asia's number 1 Contact Center Solution Provider with over 2000+
enterprise clients, is looking for Project Manager.
Job Location: Hyderabad
Number of positions: 2
Overview:
The Project manager is responsible for
the direction, coordination, implementation, executive, control and completion
of the project, while remaining aligned with strategy, commitments and goals of
the organization.
The Project Manager will need to
communicate with staff and clients, make decisions and monitor the progress of
the project to keep it on schedule. Important duties and responsibilities for a
Project Manager include:
Responsibilities:
- Understanding of the project management framework
- Plan and implement projects
- Help define project scope, goals and deliverables
- Develop and manage work breakdown structure (WBS)
- Define tasks and required resources
- Create schedule and project timeline
- Monitor and report on project progress
- Identifying customer needs and overseeing service delivery within the
business context
- Ensure timely delivery of projects and manage all stakeholders internal
& external during the project
- Present to stakeholders reports on progress as well as problems and
solutions
- Responsible for keeping the projects running in parallel with day to day
operations
- Highlight the delivery issue to higher ups, work with leads and managers
to improvise the process for better and effective delivery
- Implement and manage change when necessary to meet project outputs
- Evaluate and assess result of project
- Assessing customer feedback and using your creativity to establish,
improve, and refine services.
- Building partnerships and liaising with team leaders to determine the
company's services, delivery criteria, and solutions for issues that may arise
Education & Experience:
- Should have an MBA with 8-10
years. Experience in PM in large enterprise set up’s will be a plus
- Ability to work in a
startup environment
- Established Operational and
Service Management skills
- Good communication skills
and ability to handle CXO level meetings
- Theoretical and practical
project management knowledge
- Knowledge of techniques to
build Gantt charts, project plans
- Experience in strategic
planning, service delivery, risk management and/or change management
- Hands-on understanding of
contact center softwares will be an added advantage
- Strong teamwork skills and
attention to detail
- Should have prior
experience of onsite - offshore delivery model and should have directly worked
with US/ European customers.
Competencies:
- Critical thinking and
problem solving
- Excellent decision-making
and leadership capabilities
- Conflict resolution
experience
- Adaptable, managing change
and ambiguity with ease
- Effective interpersonal and
relationship building skills
- Good
mentorship and coaching ability with desire to develop self and other