Position Closed: Project Manager

Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients, is looking for Project Manager. 

Job Location: Hyderabad

Number of positions: 2

Overview:

The Project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project, while remaining aligned with strategy, commitments and goals of the organization.

The Project Manager will need to communicate with staff and clients, make decisions and monitor the progress of the project to keep it on schedule. Important duties and responsibilities for a Project Manager include:

Responsibilities:

• Understanding of the project management framework
• Plan and implement projects
• Help define project scope, goals and deliverables
• Develop and manage work breakdown structure (WBS)
• Define tasks and required resources
• Create schedule and project timeline
• Monitor and report on project progress
• Identifying customer needs and overseeing service delivery within the business context
• Ensure timely delivery of projects and manage all stakeholders internal & external during the project
• Present to stakeholders reports on progress as well as problems and solutions
• Responsible for keeping the projects running in parallel with day to day operations
• Highlight the delivery issue to higher ups, work with leads and managers to improvise the process for better and effective delivery
• Implement and manage change when necessary to meet project outputs
• Evaluate and assess result of project
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise

 Education & Experience:

• Should have an MBA with 8-10 years. Experience in PM in large enterprise set up’s will be a plus
• Ability to work in a startup environment
• Established Operational and Service Management skills
• Good communication skills and ability to handle CXO level meetings
• Theoretical and practical project management knowledge
• Knowledge of techniques to build Gantt charts, project plans
• Experience in strategic planning, service delivery, risk management and/or change management
• Hands-on understanding of contact center softwares will be an added advantage
• Strong teamwork skills and attention to detail
• Should have prior experience of onsite - offshore delivery model and should have directly worked with US/ European customers.

 Competencies:

• Critical thinking and problem solving
• Excellent decision-making and leadership capabilities
• Conflict resolution experience
• Adaptable, managing change and ambiguity with ease
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and other