Position Closed: IT operations Practice Head

Our client, a pioneer and a leading provider of on-demand Cloud communication services in India & Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients is looking for an IT Operations Practice Head. Being a pioneer in the field of Cloud Communication in India, they have worked towards converting these challenges into business opportunities, using their very own innovative Cloud-based communication solutions. They empower businesses with capabilities that could transform businesses radically. 

Job Description of the IT operations Practice Head:

The suitable candidate shall handle following broad areas of work:

• Responsible for overseeing and managing all internal information technology projects while coordinating project phases from design, development to installation as well the liaison between clients, vendors, and consultants.
• Continuous monitoring of the organization goals, strategies, practices, and user projects to align the same with respect to required upgrades in all the Hardware and Software assets of the organization.
• Verifying application results by conducting system audits of technologies implemented.
• Preserving assets by implementing disaster recovery and back-up procedures along with information security and control structures.
• Identifying and implementing solutions to increase efficiencies and ensure continuous improvement within the service-desk and NOC functions including regular upskilling of the resources.
• Leading technology operations staff and supervising outsourced technology providers to ensure the timely completion of day-to-day support activities as well as the completion of long term initiatives.
• Oversee all IT hardware and infrastructure purchasing to ensure best pricing and service agreements.
• Reviewing server logs, security audits, data encryption operations along with administering domain user accounts in addition to configuring file and folder permissions.
• Ensuring that all the IT Operational processes are aligned to Industry standards like ITIL.
• Exercising the IT budget control function to ensure that the IT functions within the available budgets.
• Ensuring technical documentation for all the IT processes and functions, creating and managing the Knowledge base

Key Performance indicators of the profile would be:

• Reduce operational costs and risk
• Enhance IT operations controls and compliance
• Reduce human capital costs, increase flexibility and productivity
• Quickly implement new technologies for performance enhancement.
• Evolve and accomplish the performance metrics for the Service Desk and NOC functions.

Preferred experience in related domain:

8 to 10 years, with hands on experience on managing the Service Desk and NOC functions in IT services organizations. The candidate should have worked directly with the CTO/CIO.  The candidate should have hands on work exposure to the Automated IT operations / compliance tools. 

Preferred qualifications:

• Engineering Graduation or equivalent in IT sciences.
• ITSM 4 Managing Professional certification is preferred and ITIL foundation is a must.

Job Location: Hyderabad

Mail your CV to STN@smidee.co.in