Solutions Architect/ Presales Manager- US Process

Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients, is looking for Presales/ Solutions manager. 

Job Location: Remote working or Hyderabad
No. of positions: 1

Overview: 

The Solutions Manager is responsible for the direction, coordination, and creating proposals , convincing clients to win deals, while remaining aligned with strategy, commitments and goals of the organization. 
Important duties and responsibilities for a Presales / Solutions Manager / include: 

Responsibilities: 

• Define tasks and required resources
• Identifying customer needs and overseeing service delivery within the business context by coordinating with the delivery teams
• coordination with delivery teams for requirements handoff for delivery
• Present to stakeholders reports on progress as well as problems and solutions
• Implement and manage change when necessary to meet project outputs
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
• Ability to grasp technology and system architecture easily.
• Ability to prepare solution documents, PPTs, work with clients for a solution which fits our product.
• Experience in presales in previous organization 
• Experience in handling bids/ response to RFPs/RFIs
• Hands on with using productivity tools like excel, mind mapper, visio etc 

Education & Experience: 

• Should have an MBA with 4-6 years 
• Preferably worked in a startup environment 
• Established Operational and Service Management skills 
• Good communication skills and ability to handle CXO level meetings
• Theoretical and practical project management knowledge
• Knowledge of techniques to build Gantt charts, project plans
• Experience in strategic planning, service delivery, risk management and/or change management
• Hands-on understanding of contact center softwares will be an added advantage
• Strong teamwork skills and attention to detail
• Should have prior experience of onsite - offshore delivery model and should have directly worked with US/ European customers. 

Competencies: 

• Critical thinking and problem solving 
• Excellent decision-making and leadership capabilities
• Conflict resolution experience 
• Adaptable, managing change and ambiguity with ease 
• Effective interpersonal and relationship building skills
• Good mentorship and coaching ability with desire to develop self and other

Mail your CV to STN@smidee.co.in