Position Closed: Partnership & Alliance /Channel Manager- US Shift

Asia's number 1 Contact Center Solution Provider is looking to hire a Partnership & Alliance/ Channel Manager who is willing to work US shift. 

Job Location: Can work from anywhere

No. of positions: 1

Overview:

The Channel Manager is responsible for the direction, coordination, and creating proposals , convincing partners to join organization network  to sell our product while remaining aligned with strategy, commitments and goals of the organization.

Important duties and responsibilities for a Channel Manager /  include:

Responsibilities:

• Build product and domain expertise by understanding product functionalities, market positioning, competitive landscape, product market fit and so on
• Establish and maintain healthy relationship with partner teams, prospects and customers in various geographies
• Own and meet assigned sales targets for channel managers by working closely with partner sales teams
• Collaborate with various internal functions like presales, customer success, marketing, and support to ensure seamless support for partners and customers
• Understand local markets thoroughly including factors influencing buyer’s decisions like economy, technology, and so on
• Assist partners on issues with conversions, objection handling, providing necessary resources to achieve closure
• Discover and implement new / market-specific lead generation exercises to supplement inbound lead generation, working closely with marketing teams and reseller sales teams
• Be the single point of contact for partners for all things technical
• Provide L2 support and follow up for partners on customer queries
• Arrange online training sessions and ensure the partner is up to to speed with what's new in the product
• Handle incoming support tickets from partners, manage escalations from partners/customers Requirements
• Be willing to work in required shifts as per region allotted (US)
• Demonstrate high project management skills, scope management, resource planning, task tracking, and budget management
• Excellent verbal and written communication skill
• Must be willing to travel as required to territory aligned.
• Self-motivated with a proactive approach on projects
• Technical knowledge
• Attention to detail, ability to articulate clearly
• Interpersonal skills, ability to build rapport - required for close collaboration with cross-functional teams at the organization and with partners in the assigned territory

Qualification/Experience:

• Bachelor’s degree preferred in computers, marketing or similar stream
• MBA will be an added advantage
• 7-10 years experience in BD/Channel Sales/Marketing
• Good communication skills and ability to handle CXO level meetings
• Experience in strategic planning, service delivery, risk management and/or change management
• Hands-on understanding of contact center softwares will be an added advantage
• Strong teamwork skills and attention to detail

     Mail your profile to STN@smidee.co.in & we will get in touch with you