Position Closed: Strategy Manager

Our client, a Global engineering & technology solutions company is looking to hire a Strategy Manager. They have their foot print spread across North America, Europe & Asia Pacific.

The role of Strategy Manager will support planning and execution of company's growth strategy in assigned horizontal and vertical focus areas. You will work closely with the business leaders to help develop strategy for the BU with focus on market sizing, identifying new growth areas and defining a execution plan for the BU. The role reports into the Director of the project.

Roles and Responsibilities :

• Develop a clear understanding of industry trends, market demand and competitive positioning in company's focus areas
• Monitor market landscape to produce competitive intelligence, develop insights on competitor strategy/activity by industry, geography and portfolio
• Analyze industries/micro verticals to identify opportunities that align with company's core competence ("where to play");
• Understand existing capabilities and differentiators to help develop capability roadmap, service offerings, value propositions and routes to market ("how to win')
• Evaluate new areas to enter based on market size and opportunities, growth potential and competitive presence
• Support business units in strategy execution, measure outcomes, consolidate performance metrics

Qualification:

• 7-10 years of experience ideally in management consulting, technology or services industry
• MBA (preferred) or engineering degree from a reputed institution
• Strong analytical, quantitative and conceptual thinking skills, ability to interpret data through a business and financial lens
• Experience in strategic consulting projects, either external or in-house.

Job Location:

Hyderabad or Bangalore

Mail your CV to STN@smidee.co.in

Position Closed: HR Communication Specialist

 Our client, a Global engineering & technology solutions company is looking to hire an Assistant Manager level HR Communication specialist. Our client has their foot print spread across North America, Europe & Asia Pacific.

• Channelize all the HR communication requests to the marketing team and work with the marketing team to fine tune/tweak the messaging, medium and communications so that it meets the end user requirements within the overall branding guidelines.
• Work closely with the HR leadership to understand the requirements and trends and advise HR on the communication requirements in a proactive manner.
• Keep a tab on whats the ongoing trends in HR external communication and advise the HR leaders to ensure that the organisation has a prominent place in the employer PR news and events.
• Track the intranet/blogs for messaging and advise on what messaging to use to ensure that there is an ongoing engagement and communication with associates.
• Look at all the current HR communication to prospective employees to ensure that these are friendly and reflect our organizations people intent well.

Qualification:

• Graduate/ Post graduate with minimum 5 years of relevant experience in Marketing communication & Branding Communication

Job Location: Hyderabad or Bangalore

No. of positions: 1

Mail your CV to STN@smidee.co.in

Technical Support Executive

Our client, a pioneer and a leading provider of on-demand Cloud communication services in India & Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients is looking for Technical Support Executive who has a feel for customer success and thrives on maintaining positive relationships with clients to join their Branding team. An ideal candidate would have worked in a similar Mobile Marketing company. Being a pioneer in the field of Cloud Communication in India, they have worked towards converting these challenges into business opportunities, using their very own innovative Cloud-based communication solutions. They empower businesses with capabilities that could transform businesses radically. 

Job Location: Hyderabad/ Mumbai/  Delhi

Responsibilities :

• Serves as the expert for the technology areas assigned and provides support to resolve issues that may arise. 
• Improve client experience by analyzing and sharing client feedback to the appropriate internal teams.
• Testing new features and communicating issues/bugs/improvements to the appropriate personnel with the required details
• Acting as the Point of contact between multiple client teams and deliver on client expectations for enabling clients to use the product better
• Work closely with different teams to be a subject matter expert to ensure great customer service.

Requisites: 

• 3 - 5 years of relevant technical support experience in a customer-focused position involving technical knowledge of a company's products and services.
• Monitor and escalate in case of software issues in a timely manner. 
• Should be able to communicate issues/feature requests with the required details.
• Ensure all complaints raised are resolved in an efficient manner.
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Respond to client queries via email/ Phone
• Respond to call-outs in a timely fashion.
• Recommend corrective actions based on analysis.
• Provide customer feedback to the appropriate internal teams.
• Manage customer communications and expectations until the closure of each case

Required Skills:

• Excellent spoken and written communication skills.
• Familiarity with SMS, IVR, Misscall, web browser technologies, Excel, etc.
• Experience in a technical support role in a networking/security
• Customer service oriented with a problem-solving attitude.
• Excellent organizational, multitasking, time management, and communication skills.
• Good MS Excel skills
• Comfortable with new-age technology
• Quick learner, with a positive attitude and ability to work well within a team

Education:

• Any Graduate/ Post Graduate/Master in Technical or Engineering Field

Mail your CV to STN@smidee.co.in

Position Closed: Learning Architect

Looking for Learning Architects for a Bangalore based education technology company 

Role Summary

This role will own the pedagogical framework of product design. This role will also be responsible for  conceptualizing and designing thoughtful experiences to bring technology into the products to make learning efficacious and meet the intended learning outcomes. The role requires facilitating conversations with stakeholders around how the framework will meet the learning outcomes. Understanding end-user and business requirements, researching how users will use the product to achieve the intended outcomes and developing interaction models and conceptual frameworks of experience are all integral parts of this role.

In this role, you will have a significant impact on our business as you enhance the first impression of schools and institutions using the products and how they continue to bring efficacy in learning outcomes for their students.

Qualifications

● Mandatory:

○ Any Bachelors or Masters Degree (or an equivalent degree)

○ 6 - 8 years of experience in K12 academics in any of the following roles: senior teacher, academic head, content developer, curriculum developer or a similar role.

○ Experience defining writing best practices, style guides, and content templates

○ Demonstrated experience and ability to work with technology products.

● Good to have:

○ Any degree or diploma or related work experience in any software technology

○ A degree or diploma in Education

○ Any experience in the publishing industry

Interpersonal skills: We are looking for someone who

● Has an “anything is possible'' and “less is more” mindset

● Is capable of organizing complex information, consolidating large amounts of data and synthesizing that effectively

● Takes pride in accomplishments but at the same time, humble, cooperative and believes in teamwork

● Does not wear blinders while solving a problem

● Can work with minimal direction while delivering high-quality outcomes

● Is good at multitasking, juggling competing priorities (not just at work, but at home as well), and organizing oneself to ensure commitments are delivered

● Is comfortable working with technology and has demonstrated clear abilities on this front in earlier roles.

Job responsibilities

● Plan, design, structure and review the pedagogical framework across all products against the learning outcomes.

● Plan, design, structure and review the content for all products

● Work with the technology team to build better user experience across all products, while continuing to keep learning outcomes as the most important aspect of the product.

● Define, agree and maintain a set of best practices to create and maintain style guides across all products

● Review all content that goes into products and ensure they align with the intended outcomes for the target audience

● Work closely with the content Team (both in-house and sub-contractors), product engineering, and other relevant functions to develop products & solutions that will have a positive impact on schools and Institutions.

● Visit customers (schools / institutions) to get a first-hand experience of how the product is being used and use this data to bring about improvements in the product design.

Work environment

● Great respect and recognition for your work

● Freedom to bring new ideas to the table

● Freedom to challenge existing ideas and work

● Tight, aggressive deadlines

● Working with highly collaborative and high-energy teams to bring best in class educational products

● Light travel that provides great opportunities to travel to tier-2, tier-3 schools and institutions to understand how products are being used by the target audience

Mail your CV to STN@smidee.co.in