Asia's number 1 Contact Center Solution Provider with over 2000+ enterprise clients, is looking for a Technical Writer.
Technical Writer - Job Description and Responsibilities
- Proven working experience in technical writing of software documentation
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Basic familiarity with the SDLC, software development and DDLC.
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
- Create tutorials to help end-users use a variety of applications
- Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
- Create and maintain the information architecture
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Bachelor’s degree in relevant technical field
- 3-5 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Strong working knowledge of Microsoft Office.
- Work independently or as part of a team.
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Added Advantage
- Previous software development experience is an added advantage
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation.
- Experience in maintaining Document Repository.
Job Location: Hyderabad
No. of Openings: 1
Email your CV to STN@smidee.co.in
